Shipping policy
Processing
Orders are processed within 1–3 business days (excluding weekends and US holidays). You'll receive a confirmation email when your order is placed and a tracking email the moment it ships.
Delivery estimates
Typical delivery after processing:
- United States — 5–10 business days
- Europe — 7–14 business days
- Asia — 5–10 business days
- Other regions — 10–20 business days
Estimates are typical transit times, not guarantees; carrier issues, customs, and holiday volume can extend them.
If your order is delayed
If we learn we cannot ship within the timeframe stated at checkout, we will notify you promptly with a revised date and offer you the choice to consent to the delay or cancel for a full and prompt refund of the affected items.
Shipping charges
Any charges are calculated and shown at checkout before you pay.
Address changes
Contact zaoma_llc@outlook.com immediately if your address needs correcting; we cannot redirect a package once it has shipped. Orders returned to us due to an incorrect address provided at checkout may incur reshipment costs.
Lost or stalled packages
If tracking hasn't updated for 10+ business days, contact us — we'll open a carrier investigation and make it right with a replacement or refund.
International orders
Where applicable, import duties, taxes, and customs fees are the customer's responsibility unless collected at checkout.
Questions? zaoma_llc@outlook.com