Refund policy
30-day returns
We want you to love your ZAOMA piece. If you're not completely satisfied, you may return your item within 30 days of delivery for a refund, or exchange it for another style or finish.
Eligibility
Items must be unused, uninstalled, in their original condition and packaging, with proof of purchase. The following are non-returnable:
- Fixtures that have been installed, hardwired, or modified (including cut or stripped wiring)
- Custom orders and final-sale items
- Gift cards
How to start a return
Email zaoma_llc@outlook.com with your order number and reason. We'll reply within 2 business days with instructions and the return address. Items sent back without first requesting a return cannot be accepted.
Return shipping
Return shipping is paid by the customer, except where the item arrived damaged, defective, or not as ordered — in those cases we cover it.
Damaged or defective on arrival
Contact us within 7 days of delivery with photos of the item and packaging. We'll send a replacement or issue a full refund — your choice — at no cost to you.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds go to your original payment method within 5–10 business days of approval. Original shipping charges (if any) are non-refundable unless the return is due to our error. Your bank or card issuer may need additional time to post the refund.
Exchanges
The fastest route is to request a return and place a new order for the item you want once the return is accepted.
Late or missing refunds
If 10 business days have passed since your refund was approved and it hasn't appeared, check with your bank or card issuer first, then contact us at zaoma_llc@outlook.com and we'll trace it.
One-year limited warranty
Every ZAOMA product includes a 1-year limited warranty from the date of delivery, covering defects in materials and workmanship under normal household use.
What's covered: electrical or LED failure, failed switches, sensors or dimmers, structural defects in the wood body or joinery, and finish defects present at delivery.
What's not covered: normal wear; natural variation in wood grain and color; damage from misuse, accident, moisture, improper installation, or use with non-specified power adapters; products modified or repaired by anyone we haven't authorized; and batteries' gradual capacity decline from normal use.
To make a claim: email zaoma_llc@outlook.com with your order number, a description of the issue, and photos or video. If we confirm a covered defect, we will, at our option, repair the product, replace it, or refund the purchase price. This is your exclusive remedy under this warranty.
Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.