Refund Policy

Thank you for shopping at Zaoma.

We stand behind the quality of our products and want you to feel confident in your purchase. If you are not entirely satisfied, we’re here to help.

Returns

You have 30 calendar days to request a return from the date you received your item.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must be in the original packaging.
You must provide proof of purchase (order confirmation or receipt).

Non-returnable Items

Custom or personalized orders
Items on final sale
Gift cards

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original payment method within 5–10 business days.

Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a damaged or defective item, please contact us within 7 days of receiving it. We will offer a replacement or full refund.

Contact Us

If you have any questions about our refund policy, please contact us at:
Email:zaoma_llc@outlook.com